Important Answers to
Frequently Asked Questions
What is Counselling/ Therapy?
Counselling/ Therapy is a process in which the client share things about their life with a psychologist in order to seek professional advice. The primary goal of counselling is to improve the client’s understanding of themselves.
What is Online Counselling/ Therapy?
Online Counselling or Therapy also known as e-Counselling is an accessible and convenient way that a psychologist offers which can be accessed at the comfort of your home. It is a secure environment which allows you to openly express and helps you assess your thoughts and feelings and work through the underlying concerns. Video Conference and Audio Conference is the method used.
Who needs it?
EVERYONE. Counselling is not a quick fix that is used when a situation calls for it. Counselling is actually a voyage of self-discovery. Even if your life may be wonderful, getting to know oneself better can only be beneficial.
What can I expect in my First Therapy Session?
The first session focuses on getting to know you and understanding your needs, gaining an insight about your present situation, your goals for therapy, and any concerns you may have. We will also discuss the approach we will take in order to best meet your needs and provide you with the support you need.
What are the benefits of Counselling/Therapy?
The Marigold Life offers a range of therapies, including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Mindfulness-Based Cognitive Therapy (MBCT), and other forms of psychotherapy. We also provide family therapy, couples counselling, and group therapy.
What services does The Marigold Life offer?
The Marigold Life offers a range of counselling and therapy services including individual counselling, couples counselling, family therapy and group counselling. We also provide specialized services such as trauma counselling, addiction counselling, grief counselling, and more.
What are the benefits of Counselling/Therapy?
Counselling/Therapy can help you to understand yourself better, gain clarity around difficult thoughts and feelings, and make positive changes in your life. It can help to reduce stress, improve your relationships, and increase your wellbeing. It can also provide you with the tools to cope with life’s challenges and to build resilience.
How do I sign up for a Therapy Session?
To sign up for Therapy you will be required to complete a brief online assessment form from here. Then, our Coordinators will get in touch with you to match you with a suitable therapist and help you schedule your session.
You may request a call-back from one of our coordinators to clarify any further doubts or concerns.
For further queries, you can contact us at
Or write to us at
How long will the Session last?
Each session will be around 45-60 minutes and will take place on a weekly basis is recommended. However, this may vary according to the nature of your concerns and the therapeutic approach used by your therapist.
Is there any age limit to sign up for Counselling Sessions?
Anyone can sign up for counselling, age is not a barrier. However, to counsel minors we require the parents or guardians credentials before counselling session.
What is the policy on cancelling and rescheduling a Therapy session?
We understand that at times unplanned needs may come up and it may require the session to be rescheduled or cancelled. However to ensure a sense of responsibility towards the therapeutic space we have laid some ground rules:
In case you need to cancel or reschedule a session you require to inform us 6 hours prior to your session schedule time.
In case where you do not show up for session without informing or cancelling prior the session scheduled time, the session will stand cancelled and you will be charged for that session.
Are the sessions recorded? Is my privacy protected? Are there any rules for confidentiality?
We have an ethical responsibility to keep information confidential and protect all communication as part of online sessions so sessions will not be audio or video recorded nor shared with anyone else. Hence, any information discussed during the sessions shall be kept completely confidential.
However in certain situations wherein the therapist believes that the client is at risk to self or others then the therapist may require to share the information but keeping confidentiality mind.